Solutions for Museums, Galleries and Collectors

Return and Damage Policy


Call Art Display Essentials (1-800-862-9869) for a return authorization number within 20 days of ship date. The return authorization number must be on a note inside the box(es) of the shipment being sent back. Returns are allowed at the discretion of Art Display Essentials. Returned merchandise must be unused and in original packaging. Shipping charges, including initial shipping charges, are not refundable. Custom items are not returnable.
A 15% restocking fee may apply!

Damage Claims

All merchandise is carefully packaged and inspected before shipping. Upon acceptance of the shipment, the carrier assumes the responsibility for safe delivery.

All shipments received must be opened, inspected and immediately noted to the driver of damage or missing merchandise. All boxes and packaging must be kept until damage claim is resolved or claim may be denied. Claims must be made within 24 hours.